If a club tells you “you are using software”, ask two things: who reviewed the hands, and which hands. A real review happens above the club. On Suprema it is run by the super-union administration, on ClubGG and Poker21+ by the union, on PPPoker and X-Poker by the app’s own security. The account is blocked across the whole app, and only the app’s administration can do that, not a club owner. If you can still log in and sit at another table in the same app, nobody above the club has looked at you. Before anything else, request your balance out in writing.
What a real review looks like
A bot or real-time-assistance case is never the club’s case. On Suprema the super-union administration reviews it, on ClubGG and Poker21+ the union, on PPPoker and X-Poker the app’s security team. The account is frozen: chips do not move, you cannot sit anywhere. The hands are pulled from the server and read by people who do not care whom you beat. Ask for the IDs of the hands under review; if you insist, you usually get them. The decision comes with the reason, and both sides receive it, the club and the player. It takes hours, sometimes days, and the account stays blocked for the duration.
None of this happens in a chat with the owner, and none of it depends on whether the owner likes the result. The signs of real software and real collusion are in our write-up on bots and collusion.
What a fake one looks like
The club owner sends a screenshot of “a letter from security”. No hand IDs. Your account works, you can sit at other tables in the same app. It arrives a day or two before settlement, or right after you beat a regular the club values. It happens. That is not security, that is a conversation about whether you get paid.
One tell. A real case blocks first and talks second. A fake one talks and blocks nothing: an owner can remove you from his club, but blocking an account across the app is something only the app’s administration can do.
Three steps, in this order
- Request your balance out in writing, in the chat you deposited through. Date it. A club that accused you and paid you out did not believe itself. A club that refused has told you what the accusation was for.
- Ask for the name of the union and write to it directly. Every club in a union has someone above the owner. On PPPoker and X-Poker you can also file the complaint straight to the app. A club that cannot name a union has answered why this happened, and where to play next: our club list names the union behind every club.
- Ask for the IDs of the hands they reviewed and keep your own notes on the session. If you did nothing, the hands will show it.
Can a club remove you for winning?
In our unions, no. A removal goes through a review of the hands; winning on its own is not a reason. Where your money sits and who can touch it is covered in Is club poker safe?
How to report collusion yourself
Send it to your agent, and if the agent is slow, to the union: the table, the date and time, two or three nicknames, three or four hand numbers. On PPPoker and X-Poker you can also file it directly in the app. Collusion is not caught at the table, it is caught in the data: accounts that sit together too often, fold to each other too often, or move chips through a third account. The review takes hours, sometimes days. When it is confirmed, the accounts are removed and the club owner usually receives a report naming the players.
How it works in our unions
Exactly as above. Decision with the reason to both sides. Account blocked for the duration. Hands shown when the player insists. Confirmed cases removed, affected clubs compensated under union policy. We publish it because this is the same standard to demand from any union before the first deposit.
FAQ
A poker club accused me of using software. What should I do first?
Request your balance out in writing, ask for the IDs of the hands they reviewed and for the name of the union above the club. A real case blocks the account across the whole app, and that is done by the app or the super-union administration, not by the owner. A screenshot from the owner with no block is a conversation about money, not a review.
Who reviews a bot complaint in club poker?
On Suprema the super-union administration. On ClubGG and Poker21+ the union. On PPPoker and X-Poker the app itself: a player can write to the club owner or file the complaint directly in the app.
Can a club remove me for winning?
In our unions, no. A removal for software or collusion comes only after a review of the hands, and winning on its own is not a reason.
How do I report collusion in a club app?
Send the table, the date and time, the nicknames and three or four hand numbers to your agent, or to the union if the agent is slow. On PPPoker and X-Poker you can also file it directly in the app.
How long does a bot or collusion review take?
Hours, sometimes days. The account stays blocked for the duration, and the decision comes with the reason to both the club and the player.
What if the club will not pay out after the accusation?
Write to the union with the date of your request and a screenshot of your balance. If there is no union, there is nobody to write to, which is why you check for one before the first deposit.
If you want to see how this works before you trust a club with a deposit, message @rpunion on Telegram and ask for the process in writing.
18+. Play within your means.